Dates: Nov 2023 - Feb 2024
Where: Aidy Health (Volunteer)
Type: UI/UX Design
Video Introduction
Seamless solutions for better healthcare journeys.
Why?
Long Waiting Hours: over 200,000 NHS 111 calls revealed that 92% of cases didn't require immediate medical attention, leaving patients waiting.
Staff Shortage: A global issue, particularly in Greater Munich. 600 positions are unfilled and 80,000 doctors are over 60, leading to practice closures.
Accessibility: Online appointments are crucial for the elderly (who are isolated), remote areas, and patients with mobility issues.
User Needs Analysis
User's need for symptom checker like AIDY's Health Concierge, offering instant guidance and reassurance via voice chat. Our system doesn't recommend, prescribe, or diagnose—just relays chat info using an LLM, like a practice receptionist but more accurate.
Burnout—especially among young, female, part-time GPs—is affecting care quality (according to the Family Practice Journal). Medical students like Peter Schreiber support AI to reduce bureaucracy and improve outpatient care.
COVID-19 highlighted the importance of digital consultations, ensuring the elderly receive timely healthcare from home. This approach also benefits doctors by allowing them to manage their time and reach a broader patient base.
Figma Snapshot - Translating Research To Design
Designed a clear, step-by-step app interface for Aidy Health to patients navigating online care. Used bold colour-blocking and simple screens to ease cognitive load and make each task feel manageable.
Homepage
Virtual waiting room
In-app call
E-medical report
Enables quick consultations for minor issues like a cold.
Suitable for remote users with virtual waiting rooms.
Instant e-medical report (stored in-app or downloaded).
Terms & conditions
AI call
In-app video call
Follow ups
Instant access to many consultants.
Bot takes notes and can schedule follow up.
Simple in-app video call with the doctor.
Appointments
Instant information
Approval
Payslips
Access to patients access directly on call.
Approve Health Concierge comments and prescriptions.
Instant payslip and additoinal notes.
Search
Practices
Confirmation
Success
Partner directly with practices to offer doctor appointments.
Give patients access to multiple nearby practices.
Main options
User input
Validation
Micro-interaction
Free assistance for users with health insuruance.
Users without can simply subscribe or pay a small fee.
Main options
User input
Validation
Micro-interaction
Verify doctor licenses to ensure they are certified.
Doctors not using insurance get free tickets, then subscribe to a specific plan.
Connect device
Welcome screen
Highlights
All health data
Shares health analytics with doctors to track recovery.
Pin key health insights for an at-a-glance overview.
Analytics
Patient data
Edit information
Medical advice
Patient data and previous advice all in one space.
Edit any information or current medication.
Basic plan
Standard plan
Enterprise plan
Payment
Subscription based access to the app.
Varied for personal, families, and enterprise.
Simple payment and authentication.
Access location
Call
Confirmation
Use location services to assist in emergencies.
Use location services to assist in nearby hospitals.
Bluetooth
Loading
Keypads
Microinteractions keep users informed of ongoing actions.
Brings the entire application together seamlessly.
Competitor Analysis
In collaboration with another designer, we conducted a competitor analysis.
Used modals; breaking complex information into clear, accessible steps.
Prioritied usability; using colour blocking to minimise cognitive load.
Design System
Final Prototypes
GP call
Booking an appointment
Emergency
Paid appointment
Hospitals nearby
Subscriptions
Account creation
Smart watch
Personal Record
Works with health insurance
Works without